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Quality Care

AmeriHealth Caritas Pennsylvania (PA) Community HealthChoices (CHC) has a mission to help people get care, stay well, and build healthy communities.

  • Our Quality team supports this mission by monitoring the health care and services you get.
  • Our goal is to improve the health and wellness of our Participants. Our Quality team:
  • Studies our in-house medical and service routines to see how we can do better.
  • Creates programs to serve our Participants who have special health care needs.
  • Surveys Participants and providers and uses the answers to improve our services.
  • Reviews the quality of care and services given by AmeriHealth Caritas PA CHC  medical, dental, vision, and pharmacy providers.

We look for areas that need improvement.

Call Participant Services at 1-855-235-5115 (TTY 1-855-235-5112) if you:

  • Would like to learn more about our Quality program and its goals, activities, and outcomes.
  • Think you did not get quality care. Our team will look into the issue.
  • Are going home from the hospital and don't have the help and resources you need. Our care connectors can help.